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Terms & Conditions

PRODUCTS

All the products in this webshop are handmade from the scratch. Rice grain porcelain technique has many stages and takes a lot of handiwork. The work shows in the products as small variation in the shape and patterns. Porcelain material is vitrous and in the high firing  it softens releasing tensions that were created in the making process. When the piece cools it can be a bit distorted. That is part of the charm and character of my pieces. I aim to as perfect shapes as possible, but the process does show and adds handmade character to the pieces. Every hole is made by hand which makes dishes with the same pattern unique with variation and individuality.

ORDERING


After placing your order you are directed to PayPal website for payment. PayPal will send both of us an confirmation email about your order.  I don't  guarantee the items to be in stock. In case the items are out of  stock it takes 4-6 weeks to make your order ready for shipping. I will send you an email confirmation about the estimated shhipping time.

 

PRICES

 

Prices in the web store are stated in euro (EUR) and include Finnish VAT 24%. Prices don’t include the shipping costs.

 

PAYMENT

 

The payment method in Eeva Jokinen webshop is PayPal or prepayment via bank transfer. You can create a PayPal account here. You can also pay with Visa or Master Card via PayPal without creating a PayPal account.


SHIPPING & DELIVERY TIME


We ship internationally. The shipping costs are determined by the weight of your order and destination. You will see the shipping costs in the shopping cart before making the payment. Orders are sent via Finnish Post Office. We use priority shipping for Europe and economy shipping for rest of the world. Eeva Jokinen cannot be held responsible for missing packages

 

The items in stock will normally be dispatched in 2-5 days from your order. We aim to dispatch all orders within two business days after the order confirmation, excluding Finnish holidays and weekends. If the despatch time is longer than normally, we will inform about it in our web site. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order. Eeva Jokinen is not responsible for any harm caused of late delivery. Please note that customers from non-EU countries are responsible for any possible import customs and taxes.

 

Delivery time will depend on the destination:

 

Scandinavia and Central-Europe: 2-5 work days

Rest of the Europe: 3-6 work days

Rest of the world: 12 or more work day

 

RETURN

 

If you wish to return your purchase you can do so within 7 days of receiving your order. The items must be in original condition, not used. Please note that return shipping is paid by the customer. Please ensure that you return orders with sufficient postage. Returns where postage is not paid will not be accepted by us.

 

If you receive a wrong or a faulty item, we will compensate you for the delivery costs. Please note that you must document the broken items immediately after opening the package the first time.

 

Return policy does not qualify with commissioned items unless the piece was broken during delivery. Eeva Jokinen will not compensate for lost packages. Before sending any returns, please contact us by email: info ( at) eevajokinen.com.

 

PRIVACY AND SECURITY

 

Customer information is being collected and kept for the sole purpose of efficient order process and delivery of goods to the right address. I do not pass on your information to any third party. If you wish to know what information is stored on you, please address your inquiry to info (at) eevajokinen.com

 

LAW & JURIDISCATION

 

Finnish law will be applied to all disputes related to the Eeva Jokinen webshop or to these Terms & Conditions.

 

AGE

 

To be able to make purchases in Eeva Jokinen web shop, the customer needs to be over 18 years old.

 

 

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© 2018 Eeva Jokinen, Helsinki, FINLAND     tel. +358 50 3694163    email: info ( at) eevajokinen.com    tax id: FI15581039